FAQ

Return Policy?

-All sales are made-to-order. Because these products are custom crafted to meet your specifications, we are unable to accept returns or exchanges. Please ensure that you carefully review your order before completing your purchase. If you have any questions or concerns about a product, feel free to contact us through our service email prior to placing your order.

Where is my order?

-We ship all orders on Monday and Thursday. Depending on the day you place your order, it will be shipped out the following Monday or Thursday. We process and fulfill each order as it comes in. We ship all orders on Monday and Thursday due to volume and scheduling on our end. "Ex. You placed your order on Friday; it will be shipped on Monday."

Do you ship via FedEx or UPS?

-We ship all orders via USPS.

How long does your Standard Shipping take?

-Our Standard Shipping is shipped via USPS. After your order is shipped (Monday or Thursday) it usually takes 3-7 business days, depending on your location.

Do you ship internationally?

-We currently only ship within the domestic region and do not offer international shipping at this time. 

Besides this online store, do you sell your products anywhere else?

-We appreciate your interest in our products. Currently, our primary sales channel is our online store. 

I don't want to pay for shipping; Can I just go to your business to pick up my order?

-Unfortunately, we don't offer in-store pickup for online orders at this time. Shipping is the only option available.